Refund Policy – IPTV Subscription Terms

At Telecasta, we value transparency, service quality and customer satisfaction.

Our IPTV subscriptions are digital services supplied shortly after purchase, so the following refund conditions apply.

24-hour free trial

New customers can request a 24-hour free IPTV trial before purchasing a paid subscription. The trial is designed to help you check device compatibility, streaming quality and available content.

Check compatibility before purchase

Before ordering a paid plan, we recommend that you:

• Request and complete the free 24-hour trial.
• Install a compatible IPTV app using our setup guide.
• Check that your device and internet connection work correctly.

Refunds after activation

Because paid subscriptions are digital services activated and supplied promptly, refunds are generally unavailable after login details have been delivered and the service has been activated or used.

If we are unable to activate or supply the subscription you purchased, contact us promptly so we can investigate and provide an appropriate resolution.

Refund exclusions

Refunds are not normally available where:

• The subscription has been activated, accessed or used.
• The customer did not complete the available free trial or compatibility checks.
• The issue is caused by an incompatible device, unstable internet connection or third-party app.
• Multiple devices are used simultaneously without the appropriate multi-screen subscription.

Questions or technical problems?

For assistance, contact [email protected]. Our support team is available 24/7.